ARRAiVO 15 Manor Place Edinburgh EH3 7DH Company Registration Number: SC882834

Last updated: June 2026

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Who we are

ARRAiVO is a UK mobility payments platform helping drivers manage road-related payments in one place. This privacy policy explains how we collect, use, and protect your personal data when you visit www.arraivo.com.

We are the data controller for all personal data collected through this website. If you have any questions about this policy or how we handle your data, please contact us at drive@arraivo.com.

 

What data we collect and why

Contact form submissions

When you submit an enquiry through our website we collect your name, email address, and the contents of your message. We use this to respond to your enquiry. Our legal basis is legitimate interests — responding to people who have chosen to contact us.

 

Newsletter and waitlist sign-ups

If you sign up to hear more about ARRAiVO we collect your email address and, where you tell us, your preferences and areas of interest. We use this to send you relevant updates about ARRAiVO. Our legal basis is consent. You can withdraw consent and unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us at drive@arraivo.com.

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App download and early access registrations

If you register interest in the ARRAiVO app we collect your name, email address, and any preferences you share with us. We use this to keep you informed about the app launch and early access opportunities. Our legal basis is consent.

 

Website analytics

We use Google Analytics to understand how visitors use our website — for example which pages are visited most, how long people spend on the site, and where visitors come from. This data is aggregated and does not directly identify you. Our legal basis is legitimate interests — understanding how our website performs helps us improve it for everyone.

You can opt out of Google Analytics tracking at any time by installing the Google Analytics opt-out browser add-on, available at tools.google.com/dlpage/gaoptout.

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Cookies

We use only functional cookies — these are strictly necessary for the website to work properly. We do not use advertising, tracking, or preference cookies at this time.

If this changes we will update this policy and ask for your consent before placing any non-functional cookies on your device.

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Advertising

We may in future run advertising campaigns via Google Ads and Meta (Facebook and Instagram). If and when we do, we will update this policy to reflect how data is used in connection with those platforms and ensure appropriate consent mechanisms are in place.

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Who we share your data with

We do not sell your personal data to third parties. We share data only with the following trusted services that help us operate our website:

• Google Analytics — website analytics (Google LLC, data processed in the US under standard contractual clauses)

• Tally — survey and form processing (Tally, data stored on EU-based servers)

Each of these providers is required to handle your data in accordance with UK GDPR.

International data transfers

 

Google Analytics processes data in the United States. Google LLC participates in the EU-US Data Privacy Framework and implements standard contractual clauses to ensure your data is protected to UK GDPR standards.

 

How long we keep your data

 

Contact form enquiries

2 years from last contact

 

Newsletter and waitlist

Until you unsubscribe or ask us to delete

 

Analytics data

26 months (Google Analytics default)

 

Early access registrations

Until you ask us to remove you

 

Your rights

Under UK GDPR you have the following rights:

• Access — you can ask us what personal data we hold about you

• Correction — you can ask us to correct inaccurate data

• Deletion — you can ask us to delete your data

• Restriction — you can ask us to limit how we use your data

• Portability — you can ask us to provide your data in a portable format

• Objection — you can object to processing based on legitimate interests

• Withdraw consent — where we rely on consent, you can withdraw it at any time

 

To exercise any of these rights, email us at drive@arraivo.com. We will respond within 30 days.

 

Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK's data protection regulator:

Information Commissioner's Office (ICO) ico.org.uk/make-a-complaint Helpline: 0303 123 1113

We would always appreciate the opportunity to address your concerns directly first — please do contact us at drive@arraivo.com before escalating to the ICO.

 

Changes to this policy

We may update this privacy policy from time to time, for example if we introduce new features or tools on the website. The current version will always be available at arraivo.com. Where changes are significant we will take reasonable steps to bring them to your attention.

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